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Frequently Asked
Questions
How do I locate my driver, vehicle or
pickup point?
Before your flight arrival time one of our drivers will
be waiting for you at the exit door of the arrivals hall
and will be holding a board your name written on it.
Does my private transfer drop me at the door of my
accommodation?
Yes, we will drop you at the door of your hotel,
apartment, villa or accommodation. (unless the road is
too small for the coach to negotiate).
Airport - What happens if I can not find my driver at
the airport?
Firstly call our emergency telephone number 0090 532 200
54 97
What about if flight delays?
Your driver will be informed and collect you at the new
time of arrival.
General - I have lost my luggage, can you collect it for
me later?
All the airlines have handling agents. They will
organise for any luggage to be forwarded to your resort
address.
Payment
Once we have received your reservation form, we will
confirm receipt and we will debit your credit card 3
days prior to your arrival date. It will be stated as
"Murat Alatli" on your credit card details, due to
exchange rates, it may have differences than what it has
been charged.
Reservation - Can I have a refund?
Once we receive the credit card confirmation from bank,
the amount debited is not refundable.
Reservation - Can I change the date of my transfer?
Yes, subject to availability and our terms and
conditions.
I decided to book a holiday at last minute and need a
transfer?
Online bookings can normally be made 48 hours prior to
departure. If you email info@drive2villa.com we will
check availability with our agents and advise you by
return e mail.
Reservation - Can I have a receipt?
Your email or fax confirmation is your receipt.
The Transfer - How do I confirm my resort pickup time?
If you have a private transfer this will normally be
confirmed to you prior to departure by email. For
shuttle transfers you will be provided with a
reconfirmation number that you will need to ring 24 hrs
prior to your departure from resort.
What currency are your rates in?
All prices are quoted in GBP (English Pounds) and
charged in Turkish Lira.
The Transfer - I have lots of luggage, a mountain bike,
golf bags electric wheel chair etc. Will there be room?
Each passenger has an obligation to inform us of such
items by email or fax and we will make the necessary
arrangements. However extra charges may be applicable.
The Transfer - Can we stop off at the supermarket on
route?
Depending the transfer time, driver will stop for
supermarket or refreshment break.
The Transfer - Is the transfer direct or do we stop en
route?
Private transfers are direct, door to door.
The Transfer - Does the driver speak English?
All ThinkKusadasi.com
drivers speak English. Occasionally we are obliged to
use a local firm, in which case we cannot guarantee the
driver will speak good English.
The Transfer - Do I have to share a vehicle with other
people?
No, All our services are private transfer.
Resort - I do not have a resort address, can you drop me
off at the tourist office?
If you do not specify a resort address, you will be
dropped off and picked up at the tourist information
office. If you wish to change this you must inform us by
email or telephone.
Is it safe to book online?
Yes it is please check the status of our SSL certificate.
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